Frequently Asked Questions
Can I Place My Order Over The Phone?
Orders can be placed over the phone Monday through Friday from 9:00 a.m. until 5:00 p.m. Central Time. If you would like to place your order over the phone please call 800-230-3831 option 2.
Can I Checkout As A Guest Even If My Email Is Registered?
Yes, it is guest checkout by default.
How Long Will It Take If I Mail In The Catalog Order Form?
Due to the limited nature of some items, we strongly encourage customers ordering from our catalog to call in their order to our sales staff at 800-230-3831 option 2. If you do mail in an order please provide your most up-to-date contact information and allow 2-3 weeks for delivery. In some instances, we may not be able to fill your order and will contact you via the phone number or email address provided on your order.When Will My Credit Card Be Charged?
We do not process payments until your order has been packaged for shipment and is ready for pickup by the shipping carrier you selected for your order. Once your order is ready to ship, you will receive a confirmation email with your tracking information. For information about refunds and exchanges please visit our Return Policy page.
When Will I Receive My Order?
We make every effort to ship orders out as soon as possible. Orders received before 2:00 p.m. Central Time will begin processing the same day. Orders received after 2:00 p.m. will begin processing the following business day. For estimated shipping times and other information please visit our Shipping Information page.
Why Can't I Find A Product?
If you are unable to find a specific product on our site, then it is most likely out of stock. We make every effort to maintain a complete and accurate inventory on our site that is updated continually. If you have specific product questions, feel free to call 800-230-3831 option 2 to speak to one of our staff members.